Frequently Asked Questions

Can I collect?

Yes you can collect. All our vacuums are refurbished to order, so we just ask you to give us a couple of days to the item ready for collection and we will send you directions to our offices.

Are your Vacuum Cleaners new?

We supply new and refurbished vacuums.   All vacuums have either the Red – New Badge or the Purple – Refurbished Badge shown in the picture so you can easily see the difference.

What is your Upgrade Package?

The Upgrade Package is a Parts Package that can be added to a New Vacuum.  This is the cost for the parts only as we take out the original motor and keep that as the labour portion of the cost. The motor in the package is an original Numatic Motor and all internal parts are genuine Numatic.  This means essentially that you get the benefit of a 1200w New Machine where you couldn’t otherwise get this.

To order this, you will need to purchase both a machine and the upgrade package.  It takes 7 working days to be done.

How is the postage charge calculated?

The postage charge exactly covers the cost of the courier, bubble wrapping to ensure safe delivery and the cost of a new box. Unlike some sellers we do not make any money on postage, you pay for exactly what is costs us to send the item out. Sometimes we will advertise an item with free postage as a special offer.

Standard Postage is for UK Mainland only, higher prices are due to charges from our courier for: Highlands & Islands, Channel Islands, Northern Ireland, Southern Ireland or Europe.

 

When does the delivery timescale start?

We calculate our delivery timescales from the next working day after we receive your payment.

Can I return or cancel the item if I change my mind or purchased it by mistake?

Yes, you can, if your item hasn’t been paid for all you need to do is contact us and advise us that you wish to cancel your purchase, we will then send you a cancellation notice and once you have clicked on the link in the email, your purchased will be cancelled.

Once your item has shipped, you have fourteen days to change your mind once you receive it. We would ask that you return it undamaged in the box it arrived in. Because you have changed your mind, you are responsible for the return postage costs, however we will refund your purchase price in full

When will the courier deliver my item?

We use a company called DPD Local, part of the DPD group of companies. They normally deliver between Monday and Friday 9.30 – 5.30pm and your item can be delivered at any time between these hours. However if you have provided an email or mobile phone number, Interlink will email or text you the approximate hour of delivery.

Is Saturday delivery available?

It is possible to organise an item to be delivered on a Saturday, please contact us for an estimate of the additional courier costs.

Can I get DPD to drop my item at one of their local DPD Collection Points?

Yes, you can, when your item is shipped DPD will send you a Text. You can have your item dropped off at one of their convenient collection points, they will advise which are most local to you.

I have received my item and it has been damaged in transit, what do I do?

Despite our best efforts, occasionally an item will be received damaged. You should contact us within 48 hours to advise us of any problem. If it is possible to replace a broken part, we will send a replacement in the post to you. If the item is badly damaged, we will arrange a replacement to be sent to you at our own cost. We would be grateful if you could photograph any damage and email it to us, so we can claim any losses from the courier.

There is a problem with my item, what do I do?

In the event of a problem, please contact us as soon as possible. We are a reputable company and very approachable. We will do all we can to rectify any issues to your satisfaction.

If your problem is due to a loss of suction, t would help us immensely if you could check on our warranty page and run through the product care tests in the first instance.

How quickly do you respond to emails?

We try and respond to emails as quickly as possible during the working week. During weekends and bank holidays there may be a delay in replying, so we ask that you bear with us during those times.

If we haven’t answered your question here, please refer to the tabs at the top of this page for any other information or contact us.